Archive for May 29th, 2007

Examples on how to make customers happy

0 Comments Published by May 29th, 2007 in Practice, Strategic marketing

We experienced some examples of excellent customer relationship management during our vacation on Majorca last week. The funny thing is, that most of these experiences probably were not even intended to be something like “superior customer service” or “activities to increase customer loyalty”. To fully understand our “customer experiences” you need to know that we [...]