March 11, 2014
by Oliver
Comments Off on The importance of trust management and the trust pyramid
In my previous posts I discussed certain aspects of trust. In this new post I will present a tool that might help your organization to deal with trust issues. The Internet – including its (social) media channels – is powerful … Continue reading
January 4, 2014
by Oliver
Comments Off on Attributes of trust
In this former post I discussed calculus trust. With this new post I would like to discuss the attributes of trust. Again, I will employ the banking industry as an example. Fairly different to power and conflict the issue of … Continue reading
April 28, 2012
by Oliver
Comments Off on Calculus trust
In this former post I discussed three alterations of trust. With this new post I would like to discuss the concept of confidence building. To do so I will employ the banking industry as an example. One has to have … Continue reading
January 20, 2012
by Oliver
Comments Off on Alterations of trust
In the relationship between the firm (or any other kind of organization) and the consumer we can distinguish three alterations of trust: calculus, institutional, and personal trust. This post will explain these three alterations.
November 6, 2011
by Oliver
Comments Off on Impressions from Islamic retail banking conference
In October this year I had the opportunity to speak at the 3rd annual world islamic retail banking conference in Dubai (U.A.E.). The topic of my presentation was “´Trust – the rediscovered condition in Western retail banking”. The three day conference (compare … Continue reading