In this former post I discussed three alterations of trust. With this new post I would like to discuss the concept of confidence building. To do so I will employ the banking industry as an example. One has to have in mind that due to the financial turmoil the trust levels between banks and customers [...]

In the relationship between the firm (or any other kind of organization) and the consumer we can distinguish three alterations of trust: calculus, institutional, and personal trust. This post will explain these three alterations. Calculus trust. Calculus trust considers the information passed; the source are social experience and past own experience with the specific firm. [...]

In October this year I had the opportunity to speak at the 3rd annual world islamic retail banking conference in Dubai (U.A.E.). The topic of my presentation was “´Trust – the rediscovered condition in Western retail banking”. The three day conference (compare conference program) was held in the Shangri-La Hotel, Shaik-Zayed-Road. Here are some impressions from the [...]