In my previous posts I discussed certain aspects of trust. In this new post I will present a tool that might help your organization to deal with trust issues. The Internet – including its (social) media channels – is powerful … Continue reading →

In this former post I discussed calculus trust. With this new post I would like to discuss the attributes of trust. Again, I will employ the banking industry as an example. Fairly different to power and conflict the issue of … Continue reading →