A couple of weeks ago I posted “How innovative is your organization” in order to discuss some fundamental aspects of innovation. In this post we will look at the impact of innovation. My personal observation is that most organizations see innovation as a very positive measure. Of course, being innovative sounds fine and offers a […]

One of the basics to be successful in competition is to give the customer what he or she wants. Since this aspect is a basic it is very likely that your competitor will do the same. So what’s next? The answer is a little bit more complex and needs to stress factors like learning, training […]

I am back from my recent business trip to Istanbul. There is a saying in German which translated has the meaning of traveling would be equal to education. In this particular case I had to learn that companies still have a confusing understanding how to manage their customers. We have to keep in mind that […]

In this post I will describe the first steps and approaches of (small to medium size) German retail banks when organizing their strategic planning process. Some of these aspects are valid for all types of small to medium size companies; at least they offer the option to compare your strategic planning process with the banks’ […]