September 15, 2015
by Dagmar
Comments Off on The job for life is gone? Not for everybody!
By now, word has gotten around that that there is no such thing as a “Job for Life†any longer. What really surprises me is how many people are totally stunned when they realize that this insight applies to them … Continue reading
April 29, 2015
by Dagmar
Comments Off on Deutsche Bank’s new strategy – Is it anything better than the previous Strategy 2015+?
Deutsche Bank has announced its new strategy on 27 April, 2015. Will this one be the big step forward that finally repositions the bank as a profitable global player? I have my doubts. In order to understand why, we first … Continue reading
March 11, 2014
by Oliver
Comments Off on The importance of trust management and the trust pyramid
In my previous posts I discussed certain aspects of trust. In this new post I will present a tool that might help your organization to deal with trust issues. The Internet – including its (social) media channels – is powerful … Continue reading
January 4, 2014
by Oliver
Comments Off on Attributes of trust
In this former post I discussed calculus trust. With this new post I would like to discuss the attributes of trust. Again, I will employ the banking industry as an example. Fairly different to power and conflict the issue of … Continue reading
January 3, 2013
by Oliver
Comments Off on Top 4 bank customers‘ expectations
The financial turmoil has changed customers’ perceptions and expectations regarding banking significantly. Hence it is recommended that (retail) banks undertake different measures to rebuild and to maintain customer trust in the banking business. One approach for so doing is to … Continue reading
September 21, 2012
by Dagmar
Comments Off on Deutsche Bank announces “Strategy 2015+â€
Last week, Deutsche Bank announced its new strategy, called “Strategy 2015+â€. It is the first major strategic change under the new top-management team Fitschen and Jain. To start with a brief summary, I will copy some passages from their press … Continue reading
April 28, 2012
by Oliver
Comments Off on Calculus trust
In this former post I discussed three alterations of trust. With this new post I would like to discuss the concept of confidence building. To do so I will employ the banking industry as an example. One has to have … Continue reading
January 20, 2012
by Oliver
Comments Off on Alterations of trust
In the relationship between the firm (or any other kind of organization) and the consumer we can distinguish three alterations of trust: calculus, institutional, and personal trust. This post will explain these three alterations.
November 6, 2011
by Oliver
Comments Off on Impressions from Islamic retail banking conference
In October this year I had the opportunity to speak at the 3rd annual world islamic retail banking conference in Dubai (U.A.E.). The topic of my presentation was “´Trust – the rediscovered condition in Western retail banking”. The three day conference (compare … Continue reading
September 7, 2011
by Oliver
Comments Off on Financial crisis 2.0
The financial turmoil 2007 – 2009 represented an excellent opportunity to review and to improve regulatory requirements because the industries’ readiness to adapt and change has increased during the crisis. The first crisis has put an emphasis regarding specific gaps … Continue reading