Eddielogic

– Thoughts on Strategy and Management

March 11, 2014
by Oliver
Comments Off on The importance of trust management and the trust pyramid

The importance of trust management and the trust pyramid

In my previous posts I discussed certain aspects of trust. In this new post I will present a tool that might help your organization to deal with trust issues. The Internet – including its (social) media channels – is powerful … Continue reading

April 28, 2012
by Oliver
Comments Off on Calculus trust

Calculus trust

In this former post I discussed three alterations of trust. With this new post I would like to discuss the concept of confidence building. To do so I will employ the banking industry as an example. One has to have … Continue reading

January 20, 2012
by Oliver
Comments Off on Alterations of trust

Alterations of trust

In the relationship between the firm (or any other kind of organization) and the consumer we can distinguish three alterations of trust: calculus, institutional, and personal trust. This post will explain these three alterations.

November 6, 2011
by Oliver
Comments Off on Impressions from Islamic retail banking conference

Impressions from Islamic retail banking conference

In October this year I had the opportunity to speak at the 3rd annual world islamic retail banking conference in Dubai (U.A.E.). The topic of my presentation was “´Trust – the rediscovered condition in Western retail banking”. The three day conference (compare … Continue reading