April 29, 2015
by Dagmar
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Deutsche Bank has announced its new strategy on 27 April, 2015. Will this one be the big step forward that finally repositions the bank as a profitable global player? I have my doubts. In order to understand why, we first … Continue reading
March 11, 2014
by Oliver
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In my previous posts I discussed certain aspects of trust. In this new post I will present a tool that might help your organization to deal with trust issues. The Internet – including its (social) media channels – is powerful … Continue reading
January 4, 2014
by Oliver
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In this former post I discussed calculus trust. With this new post I would like to discuss the attributes of trust. Again, I will employ the banking industry as an example. Fairly different to power and conflict the issue of … Continue reading
January 3, 2013
by Oliver
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The financial turmoil has changed customers’ perceptions and expectations regarding banking significantly. Hence it is recommended that (retail) banks undertake different measures to rebuild and to maintain customer trust in the banking business. One approach for so doing is to … Continue reading
September 21, 2012
by Dagmar
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Last week, Deutsche Bank announced its new strategy, called “Strategy 2015+”. It is the first major strategic change under the new top-management team Fitschen and Jain. To start with a brief summary, I will copy some passages from their press … Continue reading
April 12, 2007
by Oliver
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During the research stage for my PhD thesis I found a very interesting article by BAH (Booz Allen Hamilton). It focuses on the US auto finance industry and discusses the challenges for market players, which arrive from different industry forces, … Continue reading