May 29, 2007
by Dagmar
Comments Off on Examples on how to make customers happy
We experienced some examples of excellent customer relationship management during our vacation on Majorca last week. The funny thing is, that most of these experiences probably were not even intended to be something like “superior customer service†or “activities to … Continue reading
May 27, 2007
by Oliver
2 Comments
We are back from our 7 day trip to Mallorca. It is a very beautiful island; and I strongly recommend visiting this island at the end of May. The weather is warm (26 – 28 degree Celsius), the nature booms … Continue reading
May 14, 2007
by Dagmar
Comments Off on DaimlerChrysler finally without Chrysler – Some thoughts about the pro’s and con’s
The breaking news today is that DaimlerChrysler is going to sell about 80 % of Chrysler to private equity fund Cerberus. The price of 5.5 bn Euros is far less than what former Daimler Benz AG invested for its ‘merger … Continue reading
May 13, 2007
by Oliver
2 Comments
Do companies always have a strategy? This is a difficult question, since a variety of definitions for the term strategy exist. Hence I would like to present some major and important definitions for this term: CHANDLER (1962) and ANDREWS (1971) … Continue reading
May 8, 2007
by Dagmar
1 Comment
I really like this: Lebanon’s First National Bank offers Loans for Plastic Surgery. With the slogan “Beauty is no longer a luxury…. With FNB’s Plastic Surgery Loan you can cover all your Plastic Surgery operations and Orthodontics†they offer loans … Continue reading