Eddielogic

– Thoughts on Strategy and Management

Usage rates of social meda for reasearch among journalists

February 12, 2016
by Dagmar
1 Comment

How German journalists do their research and what that tells you for about Search Engine Optimization

Every business knows that search engine optimization (SEO) is important for its website. You can put all your offerings online – if the major search engines do not like you, nobody will see them. Last week I attended a presentation … Continue reading

November 25, 2015
by Dagmar
Comments Off on Aggressive selling does not always pay off

Aggressive selling does not always pay off

Businesses have learned that it is imperative for them to focus on their customers. Customer service, customer orientation, customer centricity – meaningful concepts became popular. The problem is, however, that there is only a fine line between serving your customer … Continue reading

June 11, 2013
by Oliver
Comments Off on Inflight advertising and its impact on the purchasing of the Chinese traveler

Inflight advertising and its impact on the purchasing of the Chinese traveler

The impact of marketing on potential buyers represents a frequent research objective. In my news box I found these interesting figures and statements today. A survey was conducted in collaboration with the JMG-Research firm in Paris to measure the impact … Continue reading

April 17, 2007
by Oliver
2 Comments

Four principles to deliver customer satisfaction

What distinguishes an “average product” from a “high class product” or service? Robert Reppa and Evan Hirsch (2007) argue that superb service is the crucial ingredient of successful high-end brands. In their previous article “The Luxury touch” REPPA and HIRSCH … Continue reading