In the relationship between the firm (or any other kind of organization) and the consumer we can distinguish three alterations of trust: calculus, institutional, and personal trust. This post will explain these three alterations. Calculus trust. Calculus trust considers the information passed; the source are social experience and past own experience with the specific firm. [...]

In October this year I had the opportunity to speak at the 3rd annual world islamic retail banking conference in Dubai (U.A.E.). The topic of my presentation was “´Trust – the rediscovered condition in Western retail banking”. The three day conference (compare conference program) was held in the Shangri-La Hotel, Shaik-Zayed-Road. Here are some impressions from the [...]

Taking into account the current situation regarding Eurozone’s problem, the BBC website offers an excellent website that explains the issues and challenges. BBC News – Q&A: Greek debt crisis.

In the last couple of days Frankfurt was host of the “Frankfurt Bookfair”. Together with my colleagues from BAG we conducted a get together with our customers on Saturday. The major focus of the fair was the changing the landscape: digital content and the change of the value chain. Some impressions from the fair ground: [...]

The financial turmoil 2007 – 2009 represented an excellent opportunity to review and to improve regulatory requirements because the industries’ readiness to adapt and change has increased during the crisis. The first crisis has put an emphasis regarding specific gaps in how banks identify, assess, control and report risks. Today we have to answer the [...]

As discussed in the previous posts strategic discourses support organizations in ambiguous situations. Creativity and imagination might have an impact on strategy formation as well. HURST, RUSH and WHITE (1989) criticize the emphasis of analytical thinking, rationality and objectivity and present a contrast model with the four attributes intuition, emotion, thinking and feeling. STRONG (2005) [...]

Strategy formation can be understood as a communicative process or at least as a process that is attended by communication. In particular in ambiguous situations with justification of decisions and demands for legitimacy, communication can play a major role. Various sources in the academic literature have the assumption in common that human reality is a [...]

A couple of days ago I had an interesting conversation with colleagues in terms of sustainability. The issue was, whether organizations in Europe focus on true sustainability these days or just focus on a PR effect. I think the truth can be found in both sectors: There is a (also) an unpopular side of the [...]

We wish our readers a Happy New Year and the best of look for their projects as well as for them personally. Our whole Eddielogic-team would like to thank you for all your great feedback and brilliant cooperation.

During the research for my thesis I found this very interesting article concerning “behavioral strategy”. It addresses the impact of the subconscious mind on strategic management. Left unchecked, subconscious biases have the ability to undermine strategic decision making. This does not mean that top managers assume their strategic decisions are perfect. In a 2009 study [...]