June 6, 2007
by Oliver
3 Comments
A couple of weeks ago I posted my concerns about Sony and its DSLR business activities. This week “Sonys camera strategy†was presented in a German PC Magazin “CHIP†(June special edition “Foto Video digital†2007). Takashi Kondo (Vice President Digital … Continue reading
May 29, 2007
by Dagmar
Comments Off on Examples on how to make customers happy
We experienced some examples of excellent customer relationship management during our vacation on Majorca last week. The funny thing is, that most of these experiences probably were not even intended to be something like “superior customer service†or “activities to … Continue reading
May 8, 2007
by Dagmar
1 Comment
I really like this: Lebanon’s First National Bank offers Loans for Plastic Surgery. With the slogan “Beauty is no longer a luxury…. With FNB’s Plastic Surgery Loan you can cover all your Plastic Surgery operations and Orthodontics†they offer loans … Continue reading
April 23, 2007
by Oliver
1 Comment
Britain’s Barclays bank and ABN Amro, Netherlands largest bank, have announced their intention to merge. Well, in the next couple of weeks we have to expect a number of analysis and comments that agree with this merger and that forecast … Continue reading
April 19, 2007
by Dagmar
Comments Off on Time for a cross-continental conference call?
The Financial Times starts to become a priceless source of ever new food for thought for me. Many of the ideas seem so obvious when I read them, but they never crossed my mind. Today Victor Mallet comments on the … Continue reading
April 17, 2007
by Oliver
2 Comments
What distinguishes an “average product†from a “high class product†or service? Robert Reppa and Evan Hirsch (2007) argue that superb service is the crucial ingredient of successful high-end brands. In their previous article “The Luxury touch†REPPA and HIRSCH … Continue reading
April 12, 2007
by Oliver
Comments Off on Rebundling of the Auto Finance Industry
During the research stage for my PhD thesis I found a very interesting article by BAH (Booz Allen Hamilton). It focuses on the US auto finance industry and discusses the challenges for market players, which arrive from different industry forces, … Continue reading
April 4, 2007
by Oliver
1 Comment
Recently I have started to analyse the options to “upgrade†my analogue SLR camera. To be more precisely: to buy a digital SLR camera. Actually that should be a simple decision. We have a Minolta SLR (Dynax 700 SI) that … Continue reading
March 26, 2007
by Oliver
1 Comment
Due to “web 2.0†developments the balance of power between organizations and customers has changed…and it is very likely that these changes will progress and give more power to the costumer. Blogs, video communities and “worth of mouth†offer various … Continue reading
March 20, 2007
by Dagmar
2 Comments
The UK arm of global fast food chain McDonald’s has started a new campaign to get the publishers of the Oxford English Dictionary to revise their definitions of the term „McJob“ (I read this on page 1 of today’s Financial … Continue reading