January 3, 2013
by Oliver
0 comments
The financial turmoil has changed customers’ perceptions and expectations regarding banking significantly. Hence it is recommended that (retail) banks undertake different measures to rebuild and to maintain customer trust in the banking business. One approach for so doing is to … Continue reading
September 21, 2012
by Dagmar
1 Comment
Last week, Deutsche Bank announced its new strategy, called “Strategy 2015+”. It is the first major strategic change under the new top-management team Fitschen and Jain. To start with a brief summary, I will copy some passages from their press … Continue reading
April 28, 2012
by Oliver
0 comments
In this former post I discussed three alterations of trust. With this new post I would like to discuss the concept of confidence building. To do so I will employ the banking industry as an example. One has to have … Continue reading
January 20, 2012
by Oliver
0 comments
In the relationship between the firm (or any other kind of organization) and the consumer we can distinguish three alterations of trust: calculus, institutional, and personal trust. This post will explain these three alterations. Calculus trust. Calculus trust considers the … Continue reading
November 6, 2011
by Oliver
0 comments
In October this year I had the opportunity to speak at the 3rd annual world islamic retail banking conference in Dubai (U.A.E.). The topic of my presentation was “´Trust – the rediscovered condition in Western retail banking”. The three day conference (compare … Continue reading
September 7, 2011
by Oliver
0 comments
The financial turmoil 2007 – 2009 represented an excellent opportunity to review and to improve regulatory requirements because the industries’ readiness to adapt and change has increased during the crisis. The first crisis has put an emphasis regarding specific gaps … Continue reading
April 8, 2010
by Oliver
0 comments
For the purpose of my PhD-thesis in the field of banking I have to make a lot of literature review and analysis of existing studies. Thanks to universities, teachers, research and consulting companies a pure vast of excellent information is … Continue reading
March 14, 2010
by Oliver
0 comments
A couple of months ago I presented a fictitious interview with the former investment bank regarding its approach to manage liquidity risks. Everything seemed to be fine…but as we know from hindsight the annual report didn’t tell us the truth … Continue reading
February 4, 2010
by Dagmar
4 Comments
A banana skin may be slippery and may cause you to stumble or even fall when you Stepp on it. Hence, ‘Banking Banana Skins 2010 – After the ‘quake’ is the name of a new study from the CSFI Centre … Continue reading
January 30, 2010
by Oliver
0 comments
The establishment of a single market for services and goods – including banking – has for several decades been one of Europe’s core policy objectives. The way towards these objectives is termed integration process. The benefit of integration is to … Continue reading