– Thoughts on Strategy and Management

November 25, 2015
by Dagmar

Aggressive selling does not always pay off

Overly aggressive selling does not pay off

Businesses have learned that it is imperative for them to focus on their customers. Customer service, customer orientation, customer centricity – meaningful concepts became popular. The problem is, however, that there is only a fine line between serving your customer with a pleasant experience and annoying your customer. Aggressive selling will defintively lead to the latter one. Continue Reading →

A well prepared workshop can be a positive experience

October 26, 2015
by Dagmar

My strategy workshop from heaven

I recently wrote a post about my workshop from hell and what I learned from it. Of course, not every workshop ends up as a disaster. To turn a famous adage around:

Where there is shadow, there is also light.

Today I want to tell you about my workshop from heaven. It was that kind of positive experience you like to refer back to often. Besides that, this is a perfect case study on how to tackle a strategic question: Continue Reading →

October 8, 2015
by Dagmar

Strategic planning – much criticism but surprisingly high satisfaction

Strategic planning - critiquie but high satisfaction

There is a lot of critique of strategic planning around. The heavy reliance on analysis has been said to favor measurable outcomes and it would be inappropriate for our unpredictable environment. This critique is not new, but it is constantly renewed. It is all the more surprising that strategic planning doesn’t get poor grades in practice. Continue Reading →

October 2, 2015
by Dagmar
1 Comment

The workshop from hell

Today I like to share with you the story of a workshop I was supposed to lead. It was a true workshop from hell. In terms of results, it was a complete waste of time. (In my defense I’d like to state that I was fairly inexperienced at that time).

I am sure you’ve been to your own workshops from hell. Anyway, read my story, smile about my mistakes, and take away some lessons: Continue Reading →

Quotes on strategy and innovation from my readings

September 28, 2015
by Dagmar

The best quotes from my September readings

I read a lot about strategy making in today’s dynamic environment and about innovation – two areas that are closely interrelated. The business environment has changed dramatically over the last couple of years; it is now described as a VUCA-world. This requires new approaches to both – strategy and innovation. Despite the rising awareness for this fact, many businesses are still struggling to adapt their approaches, processes, and – most importantly – their thinking to these new challenges.

This is reflected in my favorite picks from this month’s readings: Continue Reading →

September 23, 2015
by Dagmar
1 Comment

The four best pieces of business advice I ever got

In the course of our working life, we sometimes come across some words of wisdom and advice that simply stick. They give us guidance and help us to overcome obstacles. In this post, I share the four most valuable pieces of advice that helped me in my professional development. Continue Reading →

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